Trouble with Xbox cloud saves over Christmas? Congrats - you've won a free month of Xbox Live Gold

"We will be automatically applying a one-month extension to everyone impacted"

Sometimes it's good when a massive international corporation ruins your day. Apparently, a number of Xbox Live users were hit by cloud saving issues over the Christmas period. Microsoft has now fixed the problem (or so it claims, at least) and has gifted a month of Xbox Live Gold play to those afflicted.

"We want to thank all of our Xbox LIVE members impacted by the Cloud Saved Games service issue for your patience and understanding," Xbox Live general manager Alex Garden wrote on Major Nelson's blog (cheers, GI). "It took longer than we expected to get back to full performance as we needed to ensure the integrity of everyone's game saves.


"Whether you couldn't access your game saves for a couple of hours or a couple of days, we sincerely apologize for the delay and inconvenience," he went on. "We will be automatically applying a one-month extension to the Xbox LIVE Gold memberships of everyone who was impacted. We can assure you we'll also be doing a thorough post mortem to help prevent this from happening again.

"As always, I welcome your feedback. Game on!"

How to get hold of your free month? Just carry on as usual and let Uncle Microsoft take care of the paperwork. "You don't need to call support for your free month," observes the Major. "We know exactly who was affected and we'll handle all of this on our end."

While we're talking online wobbles, make sure you've read our whopping 10 year Xbox Live retrospective. Rome wasn't built in a day.