Good news, reluctantly bodged-together custom Commander Shepards of Mass Effect 3! BioWare says it has worked out what's wrong with the game's broken Mass Effect 2 save importer, and intends to release a fix with the next Mass Effect 3 patch.
"We have fixed the issue of faces not correctly importing into Mass Effect 3," writes BioWare Social community manager Chris Priestly. "It will be included as part of the next Mass Effect 3 patch.
"The not completely good news is that I do not yet have a confirmed date for when the patch will be available. A new patch gets heavily tested by BioWare, EA, Microsoft and Sony before it can be released to the public.
"We all want to be sure that it fixes the issues it is supposed to fix and doesn't start any new issues (this is called testing or certification testing ). If a patch fails during testing, it is sent back, fixed again and retested until it passes. Then it is released to gamers.
"Until we know that the patch has passed certification testing, I don't want to give even a rough idea of the date, to prevent disappointment should it need further testing.
"So I'm sorry I don't have the full answer you all want and are waiting for yet. When I can give you the date when the patch will be available I will."
Nice of them to make time for the small details, isn't it, given that they're also "addressing" the game's much-criticised ending.